Guide
Register, browse the catalogue, place bids — fully online and timed.
Getting started
Once you’ve registered, check your email for the verification message and confirm your account. You can then log in and see the current listings.
Open a lot for the description and photos. Place a bid, or set an auto-bid so the system bids for you up to your maximum.
Before you bid
16% buyers commission, payment within 48 hours, Mosgiel pickup or courier, and email-only communication. The same rules are in our terms and conditions.
By bidding you acknowledge your acceptance of the buyers commission. This will be 16% on top of your winning bids.
Example: $10 winning bid + 16% commission = $11.60 total owed
Example: $2.00 winning bid + 16% commission = $2.32 total owed
Successful bidders are required to arrange payment within 48 hours of the auction closing. If payment has not been made or communication regarding payment has not been received via email then after the 48 hours the sale will be cancelled.
Payment options include Direct bank transfer or Credit card (VISA or Mastercard).
You will be provided an invoice at the end of each auction day and this will contain all payment information required.
Items won will be available for pick up from a designated pick up point in Mosgiel, Dunedin. Otherwise shipping can be provided nationwide. The organisation and cost of this is to be arranged with the seller via email.
Goods can be picked up from a pick up point in Mosgiel, Dunedin 7 days a week. Pick up information will be provided to you when you make contact regarding collection. You will need to provide at least 24 hours notice of pick up via email.
We offer a variety of options at a very competitive courier cost. We can send single items but can also combine multiple items in one parcel. Banana box is the largest size we can send (39W x 25H x 49L) and there is a 10Kg maximum weight limit. Items will be sent via tracked courier and you will receive a booking confirmation email with your tracking. Goods will be sent on confirmation of payment of both items and postage. Going Gone Auctions assures that any breakable goods being sent via courier will be packaged safely and securely. We do not accept liability for items once they have been packaged and taken by the courier. It is the buyers responsibility to contact the courier and resolve the matter if items are lost/damaged/stolen.
All communication regarding auctions, invoices and post/pick up will be via email. Please make sure you check your spam folder regularly if you do not save us as a secure email provider.
Any other queries can be sent using the Contact Us quick link or email. Answers will be provided within 24 hours.
Questions? Contact us — we answer within 24 hours.
After the sale
You’ll get a winning email for your records — keep it, as listings only stay on the site for a few days. A full invoice follows within about three hours of everything closing, with what you won and how to pay. Check spam if it hasn’t arrived by then.
Arrange pickup or courier by email. Questions go through the contact page — we usually reply within 24 hours.
